Silvis woman waits days for the furnace fix – blaming guarantee contractor and company

SILVIS, Illinois – Silvis home owner, Katrina Pettit, claims she’s been looking forward to a Geneseo business in the future fix her furnace for months.

Pettit relocated into her house four months ago. She knew whenever she purchased it there might be a nagging issue because of the furnace, which explains why she bought a house guarantee plan with American Home Shield. They agreement with JK Plumbing and Heating in Geneseo and after small interaction she seems left alone.

Purchasing your very very first house is meant become exciting, however for Pettit it is been the opposite that is complete. She bought her household once you understand the 20-year-old furnace had beenn’t into the most useful of shape.

Whenever she purchased her home, her realtor recommended her to get house guarantee to truly save some cash.

Pettit bought a warranty plan with United states Home Shield and when her furnace stopped working a month ago, ahs called jk plumbing and heating.

“He arrived on October 1 st to be sure of my furnace,” Pettit recalls.

She states he didn’t fix the issue that point and told Pettit he would devote a work purchase. Since that time, Pettit happens to be warm up space heaters to her home. She claims the specialist arrived once more a couple of weeks later.

“He arrived, he was right right right here for perhaps a quarter-hour, and stated that we required another component,” Pettit claims. “He would definitely set you back the shop he’d be back fifteen minutes and then he never ever came ultimately back. We never heard from him since.”

Ronald Keegan, Pettit’s stepdad, happens to be he encouraged her to own a home with her every step of the home buying experience and says.

“i’m her down,” Keegan comments, he’s more upset with how American Home Shield picks their contractors like I let. “They scrape the bottom of the barrel, that they obviously did in this instance.”

Morning, Pettit got some closure on a call with AHS and the contractor through JK Plumbing and Heating friday.

“How quickly can we get somebody there to there put the board?” the AHS agent asked the JK Plumbing and Heating worker.

“i am going to have somebody here at 2,” he replied.

Keegan doesn’t have confidence they’ll show.

“I’m 75% sure it won’t happen, simply from exactly what I’ve been reading – he’s been known because of it,” Keegan feedback.

Pettit claims a various contractor revealed up two hours later than they initially stated. AHS claims the contractors have fixed the furnace.

In a declaration to Information 8, AHS claims the specialist whom first stumbled on Pettit’s house attempted calling her to finish the repairs, but there was no answer yesterday. Pettit claims she never ever got that call. AHS additionally claims the specialist spent some time working using them before and has now reviews that are positive from clients.

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